| Singapore Airlines launch self service
check-in Checking-in at Singapore Airlines just got more convenient
with the introduction of auto check-in machines at the airport and
two-dimensional (2D) barcoded boarding passes.
The new services along with the entire suite of online services available
at singaporeair.com.au offer customers more check-in options while reducing
the time spent at the airport.
Auto Check-in Machines
Singapore Airlines customers can bypass the queues and check themselves
in at any of the 14 auto check-in counters available at Singapore Changi
Airport’s Terminal Two.
Using their e-ticket number, the Airline’s KrisFlyer card or the credit
card used to purchase the tickets, customers can go to any of the machines
to check-in, select their choice seats and collect their boarding passes.
Following this, customers need only proceed to select counters in the
same area to have their travel documents verified and to drop off their
bags.
Easy to follow instructions will lead customers through each step of the
check-in process. Singapore Airlines service staff will also be on hand to
assist customers.
The check-in machines are expected to reduce waiting time at the airport.
Passengers are able to check-in using the machine up to 48 hours prior to
the flight departure time for all Singapore Airlines flights departing from
Singapore, with the exception of flights to the United States which have
special check-in requirements.
The auto check-in machines feature displays in eight languages: English,
Mandarin, Malay, Tamil, Hindi, Japanese, Korean and German. They are located
at Rows five (Business Class) and nine (Economy Class) at Terminal Two.
2D Barcoded Boarding Pass
Using 2D barcode technology, Singapore Airlines customers can also
complete the entire check-in process online in the comfort of their home or
office. All customers have to do is to go to singaporeair.com.au to check-in
for their flights, select their preferred seats and print out the boarding
passes.
Designed to offer customers greater convenience, this service is
available from 48 to two hours prior to the flight departure time for all
Singapore Airlines flights departing from Singapore, with the exception of
flights to the United States, which have special requirements. Other
departure cities will be progressively added.
On the day of the flight, customers need only present their self-printed
boarding pass, together with their travel documents, at specially designated
airport counters for verification and to drop off their bags.
These new features are part of the continuing effort by Singapore
Airlines to provide customers with the best pre-flight experience. At
Singapore Airlines, customers can also subscribe to flight alerts via email
or SMS (mobile text messaging), informing them of check-in availability,
flight departure and arrival times and to submit meal requests. |